Do I need to register before placing an order?
No, you do not have to. You can place the order directly on our website without register. If you change another computer next time, then you will not see the first order information. If you like, you can also choose to register on our website.
How do I register?
Click “Create Account” at the top right corner of our website. You can register with Facebook, Google+, or your Email account.
What if I forgot my login password?
Click the “forgot your password?” at the Login page, fill in your registered email then we will send a new password to your registered email.
SHIPPING & HANDLING
How do I track my order status?
Once the order is placed, you will receive an email about the order information. You can also Log in to our website and track your order. Once the order is shipped, you will receive a shipping email with the tracking number for your package.
What delivery companies do you use?
We only use safe and reputable delivery companies like DHL. UPS. Postal Mail etc.
Where does my order ship from ?
Our main location is Canada. All our products are shipped from Montreal Canada.
How much is the shipping fees ?
It depends on weight and distance. And you can see the exact fees when choosing the shipping method prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
Is there any additional fee or tax ?
For most of the countries, our customers do not need to pay for importing fee. Duties or VAT (Valued Additional Tax). However for some countries, our customers may need to pay the duties or VAT according to your countries’ levying rules.
How Long Does Shipment Take ?
All orders leave within 2-4 business days. At checkout, choose the shipment method of your choice.
Pre-Orders take up 10-15 business days to be ready and 2-4 business days to be shipped.
Processing time may vary due to merchandise availability and/or payment difficulties.
Orders are shipped once we receive payment.
Orders are ship Monday-Friday, excluding holidays.
You will receive an email confirmation with the tracking information.
Tigi’s Legacy is not responsible for any delays caused by adverse weather conditions.
- Please make sure that the shipping address is correct as we’re unable to redirect orders once they are on their way to you.
- Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum.
- Our delivery time starts from the moment an order is accepted and includes a 24 hour period where your items will be processed and dispatched by our warehouse. Please note this can take longer during our sale periods when it may take up to 48 hours for shipments to be dispatched.
- We work closely with our shipping partner to minimize the potential impact of custom delays on our international customers.
To minimise delays we recommend using your work address as your delivery address.
CANADA SHIPPING POLICY
On orders $100 or more!
Canada Orders only!
Qualified for standard shipping only
USA / INTERNATIONAL
USA / INTERNATIONAL:
Yes we ship everywhere!!
Shipping method for USA & international orders is through USPS Priority Mail or DHL, which takes approx. 7 to 14 business days, this is only an estimate. Customers are responsible for all custom duties/taxes.
- *all international packages may be processed through customs regulations which may cause a slight delay with processing times.
- There is no next day delivery option.
- Deliveries are made mon-fri 8am to 7pm, there is no Saturday service available.
- We use a signed-for delivery service. Someone will need to be in to accept your delivery. If there is no-one in to sign for the delivery, a card will be left where you can arrange re-delivery or to collect from the depot.
- To minimize delays we recommend using your work address or an address where someone will be at home to sign for your package as your delivery address.
- Whilst we endeavor to deliver within the stated time, we cannot be held responsible for any delays caused by the customs clearance of the destination country.
- You will need to cover customs cost or taxes should any be incurred in shipping to your destination.
What kind of secure payment methods do you accept ?
We use PayPal to facilitate our payment process. PayPal Wallet, Bank Account, credit card, and any other payment methods that PayPal supports to complete your order on our website.
What if I don't have a PayPal account ?
Do not worry, we got You !
You have the option to pay via E-transfer ( CANADA ONLY), for our US/ intentional costumers we can use Western-union, Ria or Moneygram. Please send an Email to firstname.lastname@example.org and we will be glade to assist you!
What if my payment is denied?
You will receive an error message immediately if there is a problem with processing your payment. You’ll have the opportunity to try again.
You can always email: email@example.com for help.
What is Sezzle?
Sezzle is a service that allows us to offer our customers the ability to make purchases now and pay for them in four equal payments made every 2 weeks without any interest. Visit our Sezzle page for more information.
How do you secure my payment information ?
We do not process any of your payment information.
Why do I get less refund for the items sometimes ?
Please be noted if there is a discount for your order, we will refund you the amount with the discount, that means we will refund what you actually pay for each item. And shipping cost you paid are non-refundable.
*We may require for additional information to confirm your order.
*Once an order is placed, we cannot cancel nor modify your order.
Can I remove item from the shopping cart ?
Yes. If the order is not placed, you can remove the item from the shopping cart. But once you have placed the order, you can’t delete any item from the order.
Can I modify or cancel my order ?
If you did not pay for the order, then you can modify and reorder.
If you finish the payment for your order, you can cancel or modify it in 24 hours by simply sending a request to our customer service (EMAIL) for assistance.
Can you custom make the items ?
YES! Our African gowns and fabrics can be custom made. Please contact us for more information about our custom made items. The Kaftans and other items are just same as our website displayed and same as the description on our website.
If I want to change information (such as colour, size, shipping address, shipping method) of a paid order, what can I do ?
We can only change those information for you if the order is not shipped out. Therefore please be more careful when placing the order. If there are changes, contact us via Email on firstname.lastname@example.org